Privacy Policy

1. Introduction

Welcome to SmartConvo (“Company”, “we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you use our services through https://smartconvo.io and https://platform.smartconvo.io.

2. Information We Collect

We collect the following types of data:

• Personal Data:
  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Any other information you voluntarily provide

• Usage Data:
  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on pages
  • Device identifiers
  • Log files

• Cookies and Tracking Technologies:
  • Session cookies
  • Persistent cookies
  • Analytics cookies (e.g., Google Analytics)

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our Service
• To improve, personalize, and expand our Service
• To understand and analyze how you use our Service
• To develop new products, services, features, and functionality
• To communicate with you, including customer service and updates
• To send you emails and newsletters (with your consent)
• To process transactions and manage billing
• To comply with legal obligations

4. Sharing and Disclosure of Information

We may share your data with:

• Service Providers: For hosting, analytics, marketing, and payment processing
• Legal Authorities: To comply with legal obligations or protect rights
• Business Transfers: In case of mergers, acquisitions, or asset sales

We ensure that any third parties handling your data maintain the same level of protection.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption (SSL/TLS)
• Regular security audits
• Access control measures

However, no method of transmission over the Internet is 100% secure.

6. Compliance with Data Protection Regulations

We ensure that this Privacy Policy aligns with major data protection regulations, including:

• General Data Protection Regulation (GDPR) for users in the European Union
• California Consumer Privacy Act (CCPA) for users in California
• California Online Privacy Protection Act (CalOPPA)

We are committed to maintaining compliance with these regulations to protect your rights and privacy.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access – You can request copies of your data
• Right to rectification – You can request corrections to your data
• Right to erasure – You can request deletion of your data
• Right to restrict processing – You can request limits on data processing
• Right to data portability – You can request data transfer
• Right to object – You can object to data processing

To exercise these rights, contact us at contact@smartconvo.io.

8. Cookies Policy

We use cookies to:

• Enhance user experience
• Analyze site traffic
• Personalize content and ads

You can manage cookie preferences through your browser settings.

9. Third-Party Services

We use third-party services like Google Analytics to analyze usage. These services may collect information sent by your browser as part of a web page request.

10. International Data Transfers

Your data may be transferred and processed in countries outside of your jurisdiction. We ensure that such transfers comply with data protection laws.

11. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated “Effective Date.”

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

• Email: contact@smartconvo.io
• Address: Apple Square, Mota Varachha, Surat, Gujarat,  394101